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Welcome to the summer edition of the
Practical Innovator Newsletter!
Veteran readers will notice that the content
of the Practical Innovator newsletter
continues to expand. In addition to articles
about personal creativity and the application
of the eight creative talents to leadership,
there are now articles addressing the challenges
of leading an innovative organization for
sustained competitive advantage. While the
content has indeed expanded, the leadership
themes continue to focus on capitalizing on
the creativity of people and their talents to
maximize the innovation of the organization.
Have a wonderful
summer!
Please let me know what you think about the
new direction. And please pass this
newsletter on to anyone
else
who might be interested in its
messages! Lynne
| Measuring Innovation: The 2009 Innovation Summit |
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A recent McKinsey Survey found that
companies reporting the highest contribution
to growth from their innovation projects use
metrics across their whole innovation process.
These companies are more satisfied than
others with the ability of such innovation
metrics to
help their organizations be more innovative.
These metrics do everything from
aligning individual performance incentives to
improving innovation performance to
communicating with investors.
If you are concerned about your
organization's ability to measure innovation,
please plan to join us at the Third Annual
Innovation Summit, on Thursday, October 8th
in Cologne, Germany.
What can you expect from the Summit?
- Insights from company executives on the
challenges and best practices of measuring
innovation;
- The ten best practices from the latest
research on measuring innovation;
- Guidelines for customizing your
organization's innovation scorecard; and
- Opportunities to talk with others who are
addressing similar innovation measurement
challenges
Because of the expected interest in this
topic and the interactive nature of the
Summit, attendance will be limited to
40 participants.
This Third Annual Innovation Summit is being
co-sponsored by innovation-europe and DAGAZ
GLOBAL.
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| Innovating in a Recession |
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The following words of advice come from the
website
innovationtools.com as
a result of a survey of innovation experts and
practitioners about the
strategies they recommend for maintaining
innovation during these challenging times. I
am summarizing their advice here to help you
stay ahead of the curve despite the global
economic challenges:
* Redouble your focus on customer needs.
Customers always have problems to solve, even
in a downturn. Invest time learning how your
key customers' priorities have changed. How
can you eliminate their pain? How can you
help them to contain their costs? Make sure
you clearly understand how those customers
determine value, and align your products,
services and marketing with that value.
* Look for opportunities to inexpensively test
new ideas. Continue to experiment, but
do your best to fail fast and
cheaply. Look for
opportunities beyond your firm's walls to
continue your innovation efforts, but at a
lower cost and lower risk. Partnering with
other firms who provide complementary
products and services is another smart way to
share
costs and risks.
* Look for creative ways to extend your
current
products. Consider creating new value-added
services for your products, and brainstorm
ways to provide new customer experiences.
Think in terms of other uses for your
existing products. Look for small
improvements to your products that can
significantly increase their value, at
minimal additional cost.
* Take a fresh look at your supplier
relationships. Many companies undervalue
relationships with their suppliers
as a source of creative ideas and solutions.
Strengthening
these relationships may help you to recover
faster when the market upturn comes.
* Don't just think about innovation in
terms of
products, services, and business models. Why
not spend some time brainstorming with a
cross-functional team on how to identify and
reduce areas of waste, an effort that can
uncover major
opportunities for cost savings?
Conclusion. Through these ways and
others you may have
come up with, you can figure out how to
maintain your innovation
momentum through this downturn. Doing so is
a critical and high priority strategy that
will enable you to jumpstart your competitors
when the economy rebounds.
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| More on Mental Models |
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As long-time readers of the Practical
Innovator newsletter know,
Mental Models, those pesky
filters that often unconsciously color
our worlds, can
keep leaders
from being their most creative, most
strategic best. So, it's very important to
continue to be aware of our mental models and
have techniques for managing them. The
following recommendations are adapted
from the article "From Mental
Models to Transformation: Overcoming
Inhibitors to Change" by Jerry Wind and Colin
Crook (Rotman Magazine, Spring, 2009.)
A great way to understand
mental models is the following description:
Each of us creates our own world, which is
internally consistent and complete. Our eyes
and ears are constantly gathering
information, but our mind is not really
processing all of it. "Unlike a camera, we
are not actually decoding all the pixels;
instead, like a cartoonist, we are drawing a
caricature of what we see before us based on
our mental models."
Mental models can limit our ability to
recognize both
opportunities and threats, to be as creative as
we possibly can. Being aware of these
filters and mental blocks is more
important than ever in a world of rapid change.
Of course, as the authors point out, "the
opposite mistake can also be problematic -
seizing every new model that comes along,
some of which turn out to be fads." As with so
much else in the world of strategic and
creative leaders, balance is the answer.
"The solution often lies somewhere between
revolution and the status quo."
Once we recognize the central role that
mental models play
in our thinking and action, we then need to
examine our own mental models.
Are they the right ones, given how the world
is changing? If they aren't working, how can
we find new ones? The
following are some tools that can help
leaders overcome faulty mental models:
Bring in the radicals: Even heretical
ideas
may open thinking in new directions. Too
often we are hampered by our own ingrained
knowledge and we need "renegades" to challenge
our thinking. When Pentagon officials sought to
understand possible terrorist threats, they
turned to science fiction writers and film
directors!
Challenge assumptions: Dell and Toyota
challenged the view that inventory was an
asset and ended up creating more flexible
just-in-time
systems that transformed their industries.
Think about how Napster challenged prevailing
assumptions and what it has thus done to
break the mental model of the music recording
business. And what has happened to
traditional newspaper advertising as a
result of the challenges to
prevailing mental models from E-Bay and
Craig's List?
Travel and explore new ideas: Howard
Schultz
created the idea for Starbucks after an
inspiration on a trip to Europe.
Create interdisciplinary diversity: Break
the silos. As with rivers and mountains in
the natural
world, barriers between models can sometimes
be crossed, bridged or tunneled through. In
the business arena, there are often huge
chasms between
different functions within an organization,
such as marketing, sales and operations.
Bridging such gaps through interdisciplinary
initiatives can have a dramatic effect. For
example, some companies are now drawing
together R&D, marketing and operations in new
product development. Elsewhere, marketing
and finance
are now collaborating on improving marketing
metrics. By bridging silos, organizations can
fundamentally change the way they address
critical problems and outmoded mental models.
Experiment: We must also
continuously
engage in experiments, or what the authors
call "R&D of the mind." While some of these
will be planned, some will be natural, with
insights arising from studying the
environment around us.
Change the Infrastructure: Mental
models are often hard-wired into an
organization. Supporting new models involves
looking at all aspects of organizational
architecture, including incentives,
processes, culture, information technology
and competencies.
Conclusion: What lessons have you
learned from the
current economic recession? You may have cut
your overhead or scaled back as a result, but
have you rethought the mental models
underlying your business?
"Before early mariners such as Christopher
Columbus could set off on their explorations,
they needed to reject the model of a flat
Earth with waterfalls at its edges. It was
not the limits of navigation that prevented
others from crossing the Atlantic to discover
these new worlds; it was the model of the
world itself. Until this model was challenged
and rejected, new maps could not be drawn or
new worlds be discovered. While navigating
the ocean was a huge obstacle, breaking the
old mindset was an even bigger inhibitor to
change.
"How is flat-world thinking limiting your
own possibilities? What new threats and
opportunities can you uncover with a shift in
thinking?" Companies with staying power have
leaders who can challenge and, when
necessary, change their mental models to
embrace new worlds.
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Insights from my Australian Adventure |
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In
May of this year, I spent three glorious
weeks in Australia, with most of the time
devoted to exploring Western Australia.
Among the many experiences I had on my trip
was a visit
to Fremantle,
an oceanside town just outside of Perth, the
capital of
Western Australia. As I walked along the
streets in this peaceful town, I came upon
the sign shown above.
While the sign was meant to advertise a company
that provides technical support
for the mining industry, it resonated with me
and hopefully will with readers of the
Practical Innovator. How often have you
mined your creativity today? What does it
take for you to successfully mine your
creativity?
According to Professor Amy Edmondson at
Harvard Business School, fear of failure is a
major impediment to innovation. Edmondson
calls this a
lost opportunity. "Any business that
experiments vigorously will experience
failure -- which, when it happens, should be
mined to improve creative problem solving,
team learning, and organization performance."
How can you mine the creativity in your
organization and capitalize on failure? "Above
all," Edmondson said, "management must
create an environment of psychological
safety, convincing people that they will not
be humiliated, much less punished, if they
speak up with ideas, questions, or concerns,
or make mistakes."
My trip also gave me an opportunity to have
several conversations about different
perspectives around innovation. I heard many
examples of innovative approaches in Dubai,
India, and China. I also heard something quite
disturbing: the general
perspective is that the US has lost its
innovation edge! Which makes it even more
important for all of us to be concerned about
mining our creativity and that of our
organizations!

Also among the highlights of the trip
were three
lovely days spent with Susanne and Alan
Dennings, on the family farm in Ongerup 5
hours southeast of Perth. There I finally
got to see Malleefowls, at the Yongernow
Malleefowl Centre and in the wild! For
more of an update on the Malleefowl and the
Malleefowl Preservation Group, please see my
website:
www.breakthroughcreativity.com and click on
malleefowl!
The following quotes were heard at an
innovation conference at Kellogg School in
Chicago, Illinois in November of last year:
"Innovation is absolutely critical in today's
environment. But
innovation means more than just new products
and services. It also includes thinking about
business systems and leadership in new
ways." -- Betsy Holden, Senior Advisor
to McKinsey & Co.
"An innovative firm requires a
culture
that encourages
ideas from throughout the company. It also
demands the right incentives to
ensure people feel comfortable in bringing
ideas forward. Fear stifles innovation. If
you punish failures and don't invite ideas,
that will kill innovation." -- Miles White,
chairman and CEO of
Abbott Laboratories,
"To make creativity and excitement happen, a
company must incent for it,
measure it and hold leaders accountable to be
innovative. Our company's success derives in
part from our
leaders being 'innovation nuts.'
But it takes more than a few top people
thinking outside the box. Innovation is what
we're about, but if our people on the shop floor
don't know that, we're not going to go
anywhere." -- Carol Bernick, Executive
Chairman of
Alberto-Culver
63% of global
CEOs surveyed by
Price Waterhouse say that creativity and
innovation are the hardest skills to find in
employees!
"Innovation is less about great ideas than
an organizational competency to act on great
ideas. It's not what you say -- it's what
you do, and the more you do it the better you
get at it." --Michael Sachs, Chairman and
CEO, Sg2
Lynne Levesque Consulting
A
global consultancy dedicated to
accelerating the strategic and
creative performance of leaders and their
organizations -- in ways you've never seen
before!
And now collaborating with
international
colleagues to form DAGAZ GLOBAL,
designed to help leaders and their
organizations achieve greater growth through
implementing
and measuring innovation.
For more about DAGAZ GLOBAL
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